Children who are under
18 years old are not allowed to use our services.
We ask that
children DO NOT submit information to us.
Frequently Asked Questions
please read these first before contacting us.
I registered for a profile but
it says 'Invalid username or password'
Firstly, see if your
profile actually exists and is 'live'. If your nickname is, for
example, called bigboobs, then you can see if your profile exists, by
trying to view it by typing the profile web address into your web
browser:
http://profile.birchplace.com/bigboobs
If the profile does NOT display and you are taken to the Login
screen, then your profile either does not
exist, or is not activated. Click on Forget Password and enter your
email address to be re-sent your activation email.
Why do I need to provide an
email address when I signup?
When you register, we immediately email you with an activation
email - please read this email and click on the link it contains to
activate your profile. Entering an email address that does not
exist, has been de-activated or suspended isn't going to get you
very far! 90% of emails we get are from people not knowing their own
working email address or typing mis-spellings, such as yahooo.co.uk,
hotmail.co, msn.comm etc.
I cannot get into the chat room!
The Chat Room requires Adobe Flash 9,0,115,0 to be installed and working on your web browser.
This chat room does NOT require Java to be installed.
Please see www.birchplace.com/chat for an updated list of questions and answers.
I can login to my profile, but
when I click the 'xx in Chat' link, nothing happens!
Maybe you are running a Google or
Yahoo toolbar popup blocker? If so, try updating to the latest
version of Google Toolbar
or Yahoo Toolbar. and make
sure it is set to ALLOW profiles.birchplace.com
We support the following web
browsers: Internet Explorer, Firefox, Safari, and Google Chrome
We support the following OSes: Windows, Mac OS X, Linux. We
do not support the old Mac OS 9.
When contacting us, please give us as much information as possible. Rude or offensive emails containing profanity are automatically deleted as real people reply to your support questions.
We DO REPLY to every message we get, but if you do not get a reply, it will because either you have not entered your email address correctly, or are using an email account that is over-quota, or doesn't accept emails from mail@birchplace.com - please check your junk mail folder.
Please ensure you
have entered your email address correctly, as we cannot reply to you if
you enter it incorrectly!!!